Returns Policy

For your peace of mind we have a return policy set out as below. Please read it carefully, we are here to help you.

Your return item must:

  • Be returned within 30 days of receiving the product.
  • Be unworn, and returned in its original condition.
  • Have all tags, and plastic stickers attached.
  • Include the original packaging, without postal labels.
  • We offer free returns within 30 days of receiving the product.

Returns will be issued with a store gift voucher for the value of the item being returned.

This store gift voucher will have a unique code so that when selecting your replacement watch, the unique code will need to be entered when checking out, to receive your value.

Terms and Conditions are:-

  • The gift voucher can only be used once
  • There is NO REFUND or RESIDUAL value if the value of your purchase is less than the value of the gift voucher
  • Gift Voucher will expire after two years from date of issue

No change of mind, credit, or exchanges after 30 days. If you wish to return any items to us, we offer free returns on all our items over $50, however it must be returned within 30 days of receiving your order. You are liable for any damage or loss during the transit of the package. Any credit or exchanges will only be made on proof of purchase. When you are returning the product, please make sure you put the invoice inside the parcel and order information that you received when you purchased the product. When returning the product, if the order was returned due to an incorrect address or the package was unclaimed, Luxiani has the right to charge for the product to be re-shipped.

If you wish to return an item, please send us an email including your

  • Full Name
  • Order Number
  • Product Details
  • Reason for Return
  • Shipping Address
  • Three images of returned product

We will get back to you within 2/3 business days. 

LUXIANI LTD
PO BOX 7741
NEWTOWN,WELLINGTON,6242
NEW ZEALAND

Thank you so much.