For your peace of mind we have a return policy set out as below. Please read it carefully, we are here to help you.
We accept returns for any reason – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality, unworn and with original tags attached. If you have purchased a watch from “The Weekend Collection” it’s your reasonability to shorten the links at your suitable size. We will only refund or give a store gift voucher once we have received the goods.
Returns must be sent back within 30 days of the package delivery date and return to New Zealand, Australia, United Kingdom and United States are free, for rest of the world costs be at the expense of the customer.
- Items purchased at full price can be returned for a Refund or a store gift voucher
- All sale items can only be returned for a store gift voucher
- If items are damaged or faulty, they may be returned for a Repair, Refund, a store gift voucher or Exchange, at our discretion.
Returns will be issued with a store gift voucher for the value of the item being returned.
This store gift voucher will have a unique code so that when selecting your replacement watch, the unique code will need to be entered when checking out, to receive your value.
Terms and Conditions are:-
- The gift voucher can only be used once
- There is NO REFUND or RESIDUAL value if the value of your purchase is less than the value of the gift voucher
- Gift Voucher will expire after two years from date of issue
No change of mind, refund, a store gift voucher, or exchanges after 30 days. If you wish to return any items to us. You are liable for any damage or loss during the transit of the package. Any refund, a store gift voucher or exchanges will only be made on proof of purchase. When you are returning the product, please make sure you put the invoice inside the parcel and order information that you received when you purchased the product. When returning the product, if the order was returned due to an incorrect address or the package was unclaimed, Luxiani has the right to charge for the product to be re-shipped. We recommend that you choose courier that have track and trace and insurance option to remedy for the loss or damage to the item.
If you wish to return an item, please send us an email including your
- Full Name
- Order Number
- Product Details
- Reason for Return
- Shipping Address
- Three images of the returned product
We will get back to you within 2/3 business days.
PO BOX 7741
Thank you so much.